Our biggest problems with the iSmartAlarm system were with the mobile app. They took customer's money and ran. They also don't hide premium features behind a paywall. This company will not contact me after sending 6 emails. However, good security comes at a price, and we want to help you choose a system that doesnt leave you hundreds of dollars out of pocket. I have an alarm from them that I can't use correctly. ISMART CUSTOMER SERVICE IS ABYSMAL. Like Spot, it can also detect the sound of smoke alarms. You can also customize it and have as many as seven users, with each user having a different disarm code. iSmartAlarm is still a solid option but they've lagged in recent years. UPDATE: Below, I logged my reasons for purchasing, purchasing and installing the "premium" package (without camera), using the system, and finally, attempting to upgrade it. SimpliSafe is currently the only security system of the two that offers a doorbell camera. Yes, and even in Canada, UK, and parts of Europe. *********** should buy back all the cameras that were sold as they are not working with the new app that they transferred too. The use of any third party trademarks on this site in no way indicates any relationship, connection, association, sponsorship, or affiliation between HomeAlarmReport and the holders of said trademarks. Of course, we cant talk about home security without considering how secure the data collected by these devices is. The packages are divided between home sizes: studio, two-bedroom, and so on. Their products are designed to be easy to install and . (insert sound of flushing money down the toilet) marsdd46 2 yr. ago. Their packages are also tailored to different customer needs. BBB Business Profiles generally cover a three-year reporting period. The only other third-party device you can use is the Nest Thermostat. Yes, but iSmartAlarm requires an internet connection. iSmartAlarm has very few home automation options. They changed the app for the phone, and my app will not work. Like the remote keypad, Remote Tags let you arm or disarm your security system and trigger a panic alarm. The camera's head can rotate, allowing you to gain a full 360-degree perspective of the room where it's in. System errors, network down for days. They are also easily accessible. Its also a self-monitored security system, so there are no monthly fees. This has been going on for a week already. Does anyone know of a way to integrate iSmartAlarm products into HE? As far as policies, iSmartAlarm has two policies that you're going to want to know before buying their products. Powered by Discourse, best viewed with JavaScript enabled, GitHub - EliasKotlyar/Xiaomi-Dafang-Hacks, GitHub - samtap/fang-hacks: Collection of modifications for the XiaoFang WiFi Camera. The heart of the system is CubeOne, a cube-shaped hub responsible for tying all iSmartAlarm products together and opening up communication between your system and the iSmartAlarm smartphone app. Neither iSmartAlarm nor meShare makes any warranties or guarantees as to the compatibility or functionality of a user's iSmartAlarm device or user experience, or to the Services in general. However I've had no service for 3 days and counting with no update of the problem. Built-in 110-decibel siren - louder than a car horn. in Feb. 2021 we got an email that said essentially the company was going out of business. Based on our research the better security system between SimpliSafe vs iSmartAlarm is SimpliSafe. According to the user forums for this product, users have found vulnerabilities in the software as recently as three months ago. We hope to have the issue fixed and all services restored soon." Your recently viewed items and featured recommendations, Reviewed in the United States on May 1, 2015, Reviewed in the United States on June 8, 2014. It also analyzed reviews to verify trustworthiness. Overall Rating: 2.6 / 5 (Average) iSmartAlarm offers a security system ideal for consumers looking for simple, yet efficient, do-it-yourself installation and self-monitoring. If there was anything we really liked in the iSmartAlarm system, it was the Spot. If you just want a cheap, basic security system you can install and monitor yourself, then iSmartAlarm might fit the bill. And it looks like we may have reached the tipping point in that evaluation. In comparison, we struggled to find any information about iSmartAlarms data security. The Spot has a 720p resolution, 4x zoom, night vision, and a 130-degree wide view lens. ISmart listed an update to download that would keep the alarm system working, yet for months, I have attempted to download said update numerous times up to overnight running, but it will not download, it just runs and runs. For one, packages and bundles will help you save. I am unable to get them to connect to my *********** **** We felt that it was more reliable to arm and disarm the system with the key fob than the app, as sometimes our system wouldnt respond to commands from the app. By clicking "Close" or continuing to use this website, you agree to the, Reviews, Caparisons, and Guides for Everything Home-Related. I have used the samtap fang hack and this seems to get me a working rtsp stream for my NVR. Both iSmartAlarm and SimpliSafe's motion sensors have a 30ft range and a 90-degree field of vision, making them similar in monitoring capacity. Plus, we didnt feel comfortable broadcasting the name of our security system in a way that potential burglars would see it. You can buy directly from iSmartAlarm's website or from retailers such as Amazon and Best Buy. Data effective 11/11/2020. Without any prior warning, the company appears to have vanished, and all of my purchased home alarm equipment is now useless. We sometimes earn commissions which support our research. Daily Device Request . Together with other Muslims, Ismailis celebrate Ramadan as a month of special felicity "in which the Holy Qur'an was sent down as a guide to humankind" (Qur'an 2:185). So maybe dont rely on the Spot if you want to yell at your dog for jumping up on the couch while youre not home. We preferred the base station from SimpliSafe because we found it was easier to disguise it amongst other items. Customer Reviews are not used in the calculation of BBB Rating. Without internet, iSmartAlarm won't be able to send alerts and will only function as a local alarm. Reviewed in the United States on May 8, 2015. iSmartAlarm has a 30-day refund policy and doesnt cover the price of shipping. But if a burglar knows iSmartAlarm systems arent professionally monitored, then they might take the chance. Status: Unanswered. Maintaining the security of our Products and Services; c. Conducting daily business operations; d. Conducting direct marketing; e. Providing, maintaining, and improving our Products and Services; f. Managing user account; g. The sticky pads that come with the entry sensors are indeed very sticky, so make sure youve positioned your equipment properly before sticking it to a wall, door, or window. If youd rather have a system backed by professionals who keep an eye on it, then we recommend Scout, or even a more traditional security provider like Vivint. For example, they have a package built specifically for customers who want to use a combination of sensors and cameras and they also have bundles that only include security sensors. When we were researching these products, we found that SimpliSafe offered the best data privacy. iSmartAlarm's poor customer service and lack of innovation is what destroyed their company. So, lets check out the pros and cons of these systems, and well explain why one system comes out ahead. Neither of these companies locks you into any contracts. Related Comparison: SimpliSafe vs Scout Alarm. Im surprised they lasted as long as they did. That said, iSmartAlarm is best for homeowners who want and can be hands-on in monitoring their homes. I have five at ****** dollars each I believe I'm getting ripped off. (i just did tabletop while I tested them out) was way and the base allows for a lot of . The company offers a 60-day trial for its products, which is one of the longest trial periods in the industry. Is iSmartAlarm out of business. The iCamera KEEP Pro improves on this model with 1080p resolution, motion tracking, and a mechanical pan and tilt for a 350-degree view. Entry, Motion, Glassbreak, Carbon Monoxide, Water, Temperature, Smoke. Find helpful customer reviews and review ratings for iSmartAlarm Spot HD Wi-Fi Security Camera . While this trend seems like something out of the Jetsons, even the most traditional security systems usually have available smartphone apps, and the ability to integrate and control the system itself, at the very least, from a computer. Alerts generation is a vital feature in every self-monitored security system. 1 star. It supports the following iSmartAlarm products: CubeOne, Contact Sensor, Motion Sensor, Remote Tag, Smart Switch, Satellite . I strongly recommend that all users of ISmartAlarm persuade MeShare-ISmartAlarm to charge an annual service fee for maintaining the continual use of the alarm service including the telephone, email and text service as before. Its main job is to tie together all components into a single comprehensive system while simultaniously linking the system to you via the iSmartAlarm smartphone app. All of the devices we tested were modern and didnt look out of place in our home, and they didnt feel imposing. Galaxy Note 2 Android 4.3, 6 contact sensors, 2 remote tags, 1 motion sensor, 2 smart phones. Even though the two base units have different silhouettes, we didnt struggle to blend them into our other belongings. Hi, i'm a customer of iSmartAlarm, now meshare. Given the complexities of the transition, some iSmartAlarm users may experience reduced functionality with respect to their iSmartAlarm products, and some iSmartAlarm products may be incompatible with the meShare network and therefore stop working. I am currently using their devices and they had been wonderful for years. None of the gear works the way I need it to any more since their 'cloud' platform is different/broken. Did not realize this had occurred because of being home all the time now, I hadnt logged into the camera. We liked that we could connect carbon monoxide detectors into our system so we could keep our family safe in case of boiler failure. As of today, my ISmart Alarm system does not work, because the Company decided to void their commitment with me, their Customer. Weight: 370 grams. As mentioned earlier, the task of monitoring an iSmartAlarm system falls upon you, the user. She covers all things smart home for Reviews.org, and keeps track of the latest robot gadgets. They elected not to notify me or offer me another option so that I did not have to purchade a new system again at my cost. One of our testing team remarked that it looked more like a fragrance diffuser or humidifier than a base station, and another of our teams friends mistook it for one, which we agreed is a good sign it would get bypassed by a burglar. I cannot get pass **** 3 In the meantime, it cant compete with SimpliSafe, let alone with a DIY security company that has better tech, like Nest, Scout, or Abode. For the price, its pretty darn good. But, to get this system to connect to Google Home, we had to do it manually through IFTTT, which meant we had to set and memorize specific phrases. iSmartAlarm gives you a decent amount of equipment for a price thats definitely affordable, but we ran into a few issues. With this in mind, we felt less confident that if we had an issue with an iSmartAlarm product, that it would get solved quickly and with minimal frustration. I tried : GitHub - EliasKotlyar/Xiaomi-Dafang-Hacks, But that one doesnt seem to work with my Spot +. I replaced mine with Ring a year ago and Ive been very happy. Only with an RMA can you return any equipment. I'm very . *They have taken down the website AND the Facebook page now. 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