out of 5. design: 5 out of 5. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. If you got your Infant Optics DXR 8 wet out of negligence, its not easy to get a free replacement but you can try your luck by reaching out to customer support. The audio will remain on. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. No apps or Wi-Fi required so you can have peace of mind that your privacy and security are always protected. Operating on 2.4GHz FHSS frequency in a closed-loop system, only YOU can see and hear your baby. See why thousands of parents trust us to find the best product for their family.Read more abouthow we test and review. Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. I did not receive a callback, and followed up via email on 9/13 and 9/14. Infant Optics has an estimated web sales of $1M-$5M. I quickly realized that it was coming from the camera, so I turned it off immediately. Being alerted when the camera is dying or the monitor is losing signal helps you actually relax when the baby is sleeping so you're not just staring at the monitor the whole time. Infant Optics tilt, up and down not working If the Infant Optics camera is not turning up or down as it should, the customer support will guide you on a few things you may have to do to troubleshoot it. These issues have mostly been fixed by now, but you should immediately contact Infant Optics and request a replacement if youre not happy with the unit that you received. It can provide color pictures during the day and night vision at night. By clicking Sign up, you agree to receive marketing emails from Insider On 11/13/2020 I purchased the dxr-8 baby monitor while pregnant. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. Video playback is displayed in 720P high definition (HD) resolution. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). If the item details above arent accurate or complete, we want to know about it. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. Infant Optics Replacement Monitor Screen/Monitor Only (Updated December 2022). Not being on Wi-Fi also makes it very easy to travel with this unit. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. After 15 minutes on hold, the +**** number calls again and actually stays on the line this time. Based on recommendations from friends, I knew I wanted to get a video monitor that didn't use Wi-Fi because the thought of one getting hacked made me extremely uncomfortable. Marketing Automation Maturity 77/100. The award winning DXR-8 PRO is the new standard for baby monitors as the most advanced non-Wi-Fi baby monitor on the market. This feature is a parent favorite! Get buying tips about Baby Monitors delivered to your inbox. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. I've contacted the customer service. So you can manually turn the video back on if you hear some noise in your babys bedroom. Disappointingly, there is no pre-recorded lullabies available to play on the Infant Optics DXR-8. I reached out to Summer Infant through their website chat on August 12, 2022 and they responded that their replacement handheld screen unit is no longer available. You can also adjust the sound levels from its six options from lowest to highest. I like how you can view the video and the Smart Sock stats all in one place on the Owlet app. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). If the sound of your Infant Optics stopped working, navigate the settings and select volume. As a new mom, I felt like I was hardwired to be with her 24/7. A link has directed you to this review. At least thats what I plan to do. The Infant Optics DXR-8 was the best non-Wi-Fi option that I found; even though the signal can go in and out sometimes, that seems to be unavoidable in non-Wi-Fi monitors. Subscribe to our newsletter. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. In addition, the sound quality is good. Alongside is the Infant Optics monitor replacement battery. This is perfectly fine for mid-range coverage, enough to see your baby and their immediate surroundings. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. There are several reasons why the screen of Infant Optics could become purple but a quick fix that has worked for several users is unplugging the cable and making sure it is plugged in securely. This profile has not been claimed by the company. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. Note that the parent monitor also emits EMFs. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. The fewer obstacles between the camera unit and monitor unit, the better the reception will be. See details clearly even when the camera unit is placed far away from the crib. Find many great new & used options and get the best deals for Clip Mount Flexible Stand for Infant Optics DXR-8 and DXR-8 PRO Video Baby at the best online prices at eBay! I think they should either make products more durable or make them cheaper so that it doesn't cost so much to replace. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. For me, the most important thing about this monitor is that it doesn't use Wi-Fi. It has a clear picture with night vision and the temperature for the babies room. In summary, there are 36 months. Do this and wait for at least 90 seconds. Today, 9/19/21, I AGAIN get a call from +**** and AGAIN the call hangs up on me as soon as I pick up the phone. My experience is actually great. 110v-240v compatible. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. The company provides excellent customer support with a well-staffed team based in California. the shipping service selected, the seller's shipping history, and other factors. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. We've had no problems with that one since then. Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! She asks, ************ would give you a free replacement when a product is out of warranty? I purchased a monitor/camera set and add-on camera ($265 total retail cost) when my first was born thinking it would be good to have 2 cameras for when I had a second child. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. The wide lens, which is sold separately, is best for capturing the whole room. Unsubscribe at any time. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . Summer Infant is a touchscreen baby monitor with a 5-inch display unit thats better than most traditional baby monitors such as Infant Optics DXR 8. If you want a monitor that offers both a WiFi connection and a radio connection, check our review of the Kodak Cherish C520. No internet connection or apps required, means the video and audio signal transmits to only one monitor unit and no one can hack into your monitor. Discover essential baby gear by product category. Original review: Oct. 6, 2018. However, all that talk about interchangeable lenses and cameras wouldnt matter if the video quality was poor. Below is a snapshot of an email from a customer whose Infant Optics baby monitor was out of warranty. Wide angle camera with interchangeable lens. The microphone and the speaker will not work if you are moving. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. If you the signal is going in and out and you are within 10 to 20 ft. away, then it must be interference. BBB Business Profiles generally cover a three-year reporting period. The 3.5 display allows you to see only one camera at a time. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens. Well start sending you the news you need delivered straight to you. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. Whatever that is supposed to mean?). My camera came with a defect in picture module which was all in grain. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. But my baby monitor experience during my motherhood stage was truly amazing and unforgettable because during that time me and my husband were in peace especially when we go to sleep. If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. I felt like I'm always charging it. (Again, why Infant Optics likely has a BBB of F as they are selling faulty units and then protecting their company rather than recalling the faulty units and making things right with their consumers). 5.0 5.0. design. I did some online research and saw many positive reviews. Infant Optics Customer Service, Warranty, Out of Range & Sound Issues. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. Date First Available. I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. The further you place the camera from your baby, the less EMF they will be exposed to. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. It has long battery life and has digital zoom with the optical zoom lens that is included. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. Resume: Infant Optics are oriented on processes, not on clients, which is a shame. All rights Reserved. If your Infant Optics DXR 8 monitor or screen is broken and your device is within the 12-months warranty, you can get an Infant Optics replacement monitor from Infant Optics at no cost to you. If your baby monitor is within the one year warranty, theyll advise you on how to claim the warranty. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. It shows you that the baby monitor is powered and working. It retails for $167 and includes many convenient features. I like the size of the monitor. I never need that kind of stuff e.g. The further away the WIFI devices are from the monitor, the less interference there is. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. You can reach them by phone or by email and can rest assured that theyll go above and beyond to fix any problem you may have. The Infant optics claims that its the battery can last up to 10 hours. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you stop moving, the microphone should start working fine. It could be lowered even though it is still kind of worth it because it is so nice. We welcome your feedback. . 1. I would also increase the range so I can take the dog out back to pee and still see baby. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. Free shipping for many products! I had issues when I switched to wide screen with both cameras (about a year apart) and night mode failing and each time they replaced the camera even though they were 100% out of warranty. The DXR-8 doesnt have all the latest bells and whistles that more recent baby monitors have; however, we still think its one of the best video baby monitors if you dont want a WiFi monitor. to find that the infrared lights were bad on one camera, rendering it useless for monitoring both childrens rooms. Remote pan, tilt and zoom: The Best Baby Monitor Deals This Week*. We frequently receive products free of charge from manufacturers to test. And you can completely turn off the video picture on your display when you go to bed if you want. Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. But overall my experience with this monitor has been great. 5" screen with 720P HD Video- Active Noise Reduction Technology. Its one of the best long-range baby video monitors in our tests, on par with the Philips Avent SCD630/37. Thank you, you have successfully subscribed to our newsletter! If you have any questions, you can reach me at ashley.d@motherhoodhq.com. The Owlet is pricey, but the peace of mind is worth it for parents. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. Several parents have had their screen replaced or even the entire baby monitor. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. Its impossible for someone to hack into the Infant Optics via your WiFi connection, they would need to be within signal range. I contacted customer service and was sent a new monitor free of charge. However, I would add the option to take pictures and record video. It still has decent range, though. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. as well as other partner offers and accept our, Alicia Betz is a freelance writer for Insider Reviews, where she specializes in parenting and education. It comes with machine learning insights to help improve your babys sleep quality. Secure baby monitor connection: I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Some manufacturers of baby monitors have a history of giving poor customer support or not meeting their promises. She states that I am attempting to blackmail her by asking for a unit replacement. 5.0 5.0. safety. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. I am most happy with their customer service. 2. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. Well guide you through the process. You can choose from the normal 2x zoom or a wide lens. It is relatively cheaper than the competitors above. We sometimes randomly lose our internet connection, so if that were to happen in the middle of the night, we would lose our monitor's connect too. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. Customer Service Manager - $101,575 See Job Openings. Which baby monitor should you add to your baby reg. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. : How do you console a crying baby? It feels as if there were no designers helping to create the product. If you buy them, we get a small share of the revenue from the sale from our commerce partners. 4.6 out of 5 stars. If you can easily locate a phone number of email, it may make a big difference. Access your favorite topics in a personalized feed while you're on the go. Its a standard 2.5 mm focal lens and an aperture of f/2.8. The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! Sorry mama, we couldnt find your sanity either. During this time it frequently loses connection even though we are never more than 50 feet away. . Anmate 2-Way Video Baby Monitor. The other major potential con is that it doesn't use Wi-Fi. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. Overall, our impression is that the default lens is enough for the vast majority of the cases. Changing the lens is very easy, you just need to unscrew the one thats currently on and swap it with another one. The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. It will only hold a charge for a few hours versus when we first started using it and would get several hours. Infant Optics DXR-8 claims to be the World's first interchangeable lens baby monitor. ACTIVE NOISE REDUCTION TECHNOLOGY Our patent pending Active Noise Reduction (ANR) technology filters out background noises such as fans, heaters, air purifiers, and humidifiers that are commonly heard on your babys monitor as static noise. Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). In our testing, the battery life on the Infant Optics DXR-8 monitor was enough to be used unplugged during nap time and when your baby goes to bed in the evening until you go. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . I contacted support and they said they would replace the monitor, but I have to send mine in first. Though easy, this guide may save you time and resources. The default lens gives you a good angle thats very similar to what youll find in other baby monitor models. Any device that uses 2.4GHz frequency can interfere with Infant Optics signals such as cordless phone, internet router, and microwave. Especially for the high price point. The customer service team will guide you on how to claim the warranty. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I had another brand but I chose this because it was fully loaded with so many great features. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. The image resolution is at 640 pixels by 480 pixels (VGA). 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