If the other party does not respond in a day or two, you should open a dispute with eBay. You can also issue a refund through a cancellation or return request, or a report thatan item hasn't arrived. So if you accept returns, you will lose the outbound and inbound shipping costs. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . shipping an item weighing 150lbs MORE!. 4. This makes eBay partial refunds an important part of your negotiating toolkit. Copyright 1995-2023 eBay Inc. All Rights Reserved. 07:48 PM Your image can be in JPEG, JPG, or PNG format. LOL, apparently these packages are supposed to be addressed to me so I guess I'm not breaking any federal crimes. Providing evidence for the payment dispute, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup, except for vehicles, A physical item collected by local pickup (directly from the seller), except for vehicles. How much money you lose depends on what actions you take or things you don't do. So the seller has been paid twice, once by the buyer and once by FedEx. something pounds so is this just going to be sent back ? did get the a refund so that isn't the problem. There it is again: This belligerence is how you tripped up. Refund the buyer. really play anymore unless its to not fo has anyone had the experience of being charged way more by FedEx for a Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection, or. FYI it's a federal crime to disclose the details of 2 packages that's not addressed to you. So currently, I'm out $500 and may never receive my item. By using our site, you agree to our. Welcome to the Shipping board! If the dispute is opened for an item that doesn't match the listing, we'll try to recover the item for you. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. eBay will collect information about the transaction and help the seller build evidence to defend the dispute. The Kink Kontroversy CD (1998) Value Guaranteed from eBay's biggest seller! now, When I go to ship items through eBay 90% of the orders, I get I recently sold a card on Ebay for $500, the buyer messages me a week later after receiving the item that it's defective and wants to return the item even though I have a no return policy. This cookie is set by GDPR Cookie Consent plugin. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. An eBay Money Back Guarantee case of the same type for the same transaction was: Deducting the refund amount from the seller payouts that have not yet been disbursed, or, If the seller funds are not sufficient to cover the refund, we will charge the refund amount to the seller's, eBay may provide a seller's contact information to the payment institution or the buyer in accordance with our, The seller allows eBay to access the shipping information of the relevant shipping service provider to verify the delivery of an item and grants eBay access to this information if necessary, In some cases, the payment institution may reopen a closed payment dispute. You can also check the status of the dispute at any time by finding the order in My eBay Sold - opens in new window or tab orRequests and disputes - opens in new window or tab in Seller Hub. I have printed off every piece of information from the eBay site, posting, paypal transaction, USPS shipping receipts, tracking information. before it is magically disappears. If they make an item not received request, youd need to issue a full refund through the request itself. The final decision for refunding the buyer is made by the payment institution. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Ebay is basically not following their own policy rules. Here's how: You'll get an email confirming that the refund has been initiated, and another email once the refund is complete. OK, just read this thread and here is what I think. EBay's dispute resolution process is described in detail on its website. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. Just a way to handle things so one return isn't a big cost shock. A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). This cookie is set by GDPR Cookie Consent plugin. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But opting out of some of these cookies may affect your browsing experience. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. Occasionally as an eBay seller, youll have an angry customer or a problem with a product or delivery. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. Tip Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. This is different to a hold being placed on your payouts, when you may need to take further action on your eBay account to resolve the issue. This cookie is set by Hubspot whenever it changes the session cookie. Instead, if eBay steps in, eBay allows the buyer: eBay Customer Support has made a final decision. supposed to be acceptable for Priority Been with Ebay as a buyer for 20+ years .. made 2 purchases today and eBay Exporter of the Year was a great success! postage I originally bought. If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved in favor of the buyer. All the details related to these charges will be visible on your Financial statement. Free shipping for many products! Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order details page, Signature confirmation required for items that costs over a certain amount (signature confirmation requirement may be different based on the site of the transaction), Store of delivery (applicable for in-store pickup), matching the shipping address on the order, Order ID, item number, item title, and price paid, The customer's signature on the pickup form or/packing slip, Proof that the item was digitally delivered, e.g. HubSpot sets this cookie to keep track of the visitors to the website. You then get the product back and in reality it is fine and as it should be. Related article: eBay Managed Payments: The Ultimate Guide. I need to void the shipping label and get refunded for Refunds can be issued by you, or by eBay. You can chat with other sellers about anything to do with running a business on eBay. The buyer typically also keeps the item rather than going through the returns process. Doctor of Law, University of Wisconsin-Madison. Lets learn more. We also use third-party cookies that help us analyze and understand how you use this website. Clinton M. Sandvick worked as a civil litigator in California for over 7 years. learned anything about it. In what alternate universe do you live where the buyer does not have a claim against the seller? 08:41 PM. Need to help a buyer with a problem or not sure about the next steps? Manage returns, missing items, and refunds for sellers, For example, if you issue your buyer a $100 refund and only have $80 in Available,Processing, and On hold funds, your payout checking account or on-file payment method will be used to fund the remaining $20. If youre not eligible for seller protections, the refund amount will generally be deducted from the total of your Available, Processing, and On hold funds, and youll be charged a dispute fee. However, if youre eligible for seller protections, eBay wont charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. Practical tips for processing and managing your inventory. Select a Reason for the Refund. The disputed amount may be placed on hold until the issue is resolved. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . Listen to this weeks podcast to hear sourcing methods from a seller! You have that delay to discover a fake return and tracking. If you sold a good to a party who never paid, you may be offered the opportunity to make a Second Chance Offer to other bidders or relist the item for free. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Car & Truck Safety & Security Accessories, How to handle a return request as a seller. Decision:This case has been decided in your favor. - edited the transaction number. Of course, an eBay partial refund isnt right for every situation. This cookie is used by the website's WordPress theme. Later that day, the USPS guy calls me and says he got another package from the Same Address shipping it to a CVS Near my house. I think he would've sent something empty or something totally different. In some cases, your buyer'spayment institutionmay reopen a closed payment dispute. The new face of fedex has changed since Raj Subramaniam became CEO. At the time the buyer files a payment dispute, the seller's funds may be held by eBay as outlined in the Payments Terms of Use - opens in new window or tab. 10-09-2020 The final decision for refunding the buyer is made by the payment institution. If, however, the customer makes a return request, you can open discussion and politely steer them towards an eBay partial refund. In the email you received telling you the buyer's issue, select See request details. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. far as damage claims,.. Do not waist your time trying to deal with their Of course I file for an appeal right away but Ebay does not change their original decision. A strong shipping strategy is key for a successful holiday. In most cases where theres no clear-cut right or wrong answer, eBay will side with the customer to protect the platform. Hey, it happens to a lot, so you aren't alone. Verify or edit the information, or upload new evidence. Because I dont A week passes along and ebay automatically deducts $500 from my account stating that the buyer returned the item to my return address. In this case, we may request that you provide additional evidence for challenging the dispute. $4.94 + $4.72 shipping. Please remember to submit your tracking information by Oct 19, 2020. When a buyer opens a dispute with their payment institution (for example, their credit card provider or PayPal), the payment institution will inform eBay of the dispute and initiate a process to resolve the dispute with the buyer. You can also provide supporting text when challenging the dispute. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. So I have tried to sell this before each time I just gave a refund I dislike the returns system, but it sounds like they were following their own rules. If you dont respond, or the dispute results in refunding the buyer, and youre not eligible for seller protections, the amount will be deducted from the total of your Available, Processing, and On hold funds, and well charge a Dispute fee. Click here to be directed to the resolution center. Even if they had sent a package that was delivered to your address, they could have sent an empty box and still gotten their refund. 10-09-2020 Now another thing we see frequently is that on expensive items, scammers look for sellers who are new and/or who have a 'no returns' policy. 10-09-2020 lol. In your case, you need to get a letter from the USPS, that states the exact location ( from GPS coordinates) where that "return" tracking number was delivered. Choose a reason for the refund. We'll send all evidence to the buyer's payment institution. The dispute process should take a few days before you hear back from eBay. Access eBay's Online Dispute System. Next we see sellers who when faced with a return, get emotional and act on those emotions. If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. So it looks like being unaware that a 'no returns policy' isn't relevant in a "Not As Described" (NAD) case AND reacting emotionally got you to this place? Offer Partial Refunds It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. - edited When a buyer files a payment dispute, the seller is charged a dispute fee by eBay. I opened a dispute with ebay and requested a refund. If your preferred payment methodis unsuccessful, we will recoup the amount from your other on-file payment method. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. Plus why would I Accept a return when I know there was nothing wrong with my item? If you have been in a post office, you have noticed, I am sure, the way You really think this scammer would've used my return label? You may be required to sign in using your eBay login and password. Remember it was the USPS that caught the individual that scammed buyers out of almost $150,000.00 while eBay stood by and did nothing. Refunding in full and getting your item back doesnt recoup the time you spent shipping or dealing with the case. Before you upload an image, it helps to crop the image to the relevant area. The seller's shipping address and shipping instructions are available in the Resolution Center. The buyer opened a dispute through PayPal and after some communication I agreed via the Resolution Centre to accept the dispute and refund the buyer without return of the item. In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. I use boxes Here's how: Locate the order in Seller Hub. If you purchased an item, then you must choose between "I haven't received it yet" and "I received an item that does not match the seller's description. If you are selling on eBay, you shouldn't be. How refunds work. ", Alternatively, if you sold an item, you must choose between "I haven't received my payment yet" and "I need to cancel a transaction. Everything you need to know for your eBay business. This website uses cookies to improve your experience while you navigate through the website. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. It stinks when it happens! weight rises and higher weight class number Hello everyone. stopped offering the service in January and I understand that they are India outsourced customer service. - edited Please try again later"WHats up ebay, yall working on this? with more paper if there are any voids. When youre thinking about offering an eBay partial refund, balance the cost of doing so against the cost of processing a full refund and return. Include your email address to get a message when this question is answered. Our video below has more information about how refunds work on eBay. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Also, in some cases sellers run into problems if a bidder does not pay for an item. For more information, please read our article on Getting paid for items you've sold. But there are ways of dealing with that that get the buyer in hot water AND get you your money back. For example, on my return he used a Walgreens Ship From Address and Shipped it to my Napa, he even used a different name on the return label but he can't fake his real name on the actual transaction. If you accept the payment dispute and issue a refund, eBay will waive the dispute fee, and youll be responsible for the refund amount issued to your buyer. it is simply designed to jerk you To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you dont respond, the payment institution is likely to find in your buyer's favor. Depending on the situation, there are a number of ways a refund can be issued. You need to sit on these returns and forget the no-returns business - that only covers remorse returns - in the case of not as described, we don't have much of a choice. Heres how: When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. A payment dispute is when a buyer requests their money back by reporting an issue with their order to their bank, credit card provider, PayPal, or other payment institution. Well close the payment dispute once the buyer's payment institution confirms the refund. queues in Poland have become sizable). It was returned to me for insufficient Whenever we're asked to step in and help with an issue . You will need to add or edit some extra details before finalizing the refund. But they don't have to disrupt your businessor your profits. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. For example, "deducted 5% from the refund because the item was returned used or damaged". Comments:You must send the item back to the seller by Oct 19, 2020 to be eligible to receive a refund. When eBay issues a refund to a buyer on your behalf, the amount will be deducted from the total of your Available, Processing, and On hold funds. Hey everyone! The final outcome of the dispute is decided by the payment institution. 07:49 PM Return an item for a refund. Likely it would have been empty or something completely different. ", If the options available do not properly characterize your problem, then you can select "My problem is not listed here.". NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. When you offer your buyer a refund, the amount will be paid from the total of your eBay will submit any relevant evidence you provide about the dispute to the payment institution. This is the main cookie set by Hubspot, for tracking visitors. The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. Also consider if the item is worth selling if you were to get it back in the condition the customer reports. eBay will close any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction. Return an item for a refund. Welcome to the Selling board! You can view the details of this case in the Resolution Center. Select 'Send Refund' from the Drop Down Menu in the Seller Hub. 07:48 PM 4 min article You might have to wait up to a month for other complex cases since eBay ensures that adequate time is given to each party to defend itself. 07:53 PM. How do I contact someone at Ebay to let them know how a seller kept Sellers will not be charged more than one dispute fee for an order. As described in this policy, eBay may determine that the seller is not eligible for payment dispute seller protections. Most sellers accept returns if you've changed your mind about an item - check the listing for full details of their return policy. The cookie is used to store the user consent for the cookies in the category "Other. We dropped a priority mail package that excluded Countries when shipping with EIS: "After a seller has been Always try to avoid a return. [1] 2 Characterize the dispute. Plus why would I Accept a return when I know there was nothing wrong with my item? Does their discounted rate include media mail or is After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). SquareTrade will contact and encourage the other party to respond to your case. The refunded amount will appear in your order details. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. The final outcome will be decided by the buyers payment institution. 07:52 PM. How to use your eBay earnings to purchase shipping labels. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. The cost to mediate a dispute on eBay is $15. If you dont have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. a partial refund or seller solution was accepted, Any other evidence that proves the item was returned in a different condition, Proof of authenticity from the rights owner, Messages with the buyer showing attempt to resolve issues prior to dispute, Proof that a refund was already provided on eBay, Messages with the buyer showing that a refund isnt required, Proof that the item wasn't returned in a different condition, or that a different item was returned, Include signature confirmation for items that cost over a certain amount. Anyone have problems using old Flat Rate Regional boxes since they canceled the service? As I asked them to provide a return label, they told me they didn't know how to do that and asked me to just send the item and they would reemburse me for postage after they received the item. It's free to file a complaint. We may add up the amounts you owe into a single charge. Depending on the situation, you may need to cover the cost of refunding the buyer, and/or pay a dispute fee. Once you issue a refund, you can ask for the item you sold. When a seller does that, they experience something similar to what you did - a MAXIMUM LOSS! This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. The seller coming to an agreement with the buyer to send a replacement item after the buyer returns the original item. Contact the Seller EBay first recommends that you try to work out your dispute with the seller directly. shipping page says no service available which is a huge hassle. Refunding your buyer as a seller is simple. You may be eligible for fee credits if you refund the buyer on eBay without us stepping in. I had to print a couple of packing lists and I sell mostly vintage mugs and other household goods. You then cannot claim the return label cost back as it is classed as the sellers issue. Copyright 1995-2023 eBay Inc. All Rights Reserved. No he doesn't have to use that label, he could've easily just printed his own label and shipped it. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. If this happens, youmay be asked to provide additional evidence for challenging the dispute. The amount you refund depends on what was wrong with the item or service received by the customer. Go to Activity. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the dispute is opened for an item that doesn't match the listing, eBay will try to recover the item for you when you accept the dispute. The item option is straightforward, if you issue an order-level partial refund, the money you give back gets proportionately split across all the items in the order. A claim is created when a buyer and seller have been unable to find a solution to their issue. label than you expected, more than the original price? Tip You don't need a lawyer for this. It will also appear on the My eBay page. An eBay Money Back Guarantee case of the same type was already: Resolved with a full refund to the buyer through eBay, In-store pickup items where the seller provided an exchange or gave store credit on a return, Transactions where the seller issued a partial refund for an item that was returned used or damaged but was not eligible for, Transactions where the seller issued a refund outside of eBay, Evidence of successful delivery to the address provided by the buyer at checkout, or, We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and, We will waive or refund the seller's dispute fee. This should be on any correspondence associated with the transaction. How refunds work. When 'stuff happens' it is time to set aside those natural emotions. boxes this week and last. Select the payment. To issue a full refund, select View Return Details on your dashboard and select Send Refund. I As it was, he could use any old label he wanted, with these unhappy results. giving me the runaround and not following through with his delivery. The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. Knowing the best time to offer one can save you time, effort, money, and protect your reputation as a seller. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. If the dispute is found in your favor, you won't be charged for a refund and you wont have to pay a dispute fee. Had to print a couple of packing lists and I understand that they are outsourced! The time you spent shipping or dealing with the eBay site, posting paypal... Worked as a civil litigator in California for over 7 years are those that are being analyzed and have been. Shipping labels request, you will need to issue a refund affect your experience! Of some of these cookies may affect your browsing experience is charged a dispute fee old label wanted... Have an angry customer or a report thatan item has n't arrived uses to. Not eligible for payment dispute, the customer to protect the platform upload!, yall working on this eBay shipping calculator, tips on shipping to. Are available in the resolution center step in and help the seller build evidence to relevant. About how refunds work on eBay $ 15 product back and in reality it is time to set those... Read this thread and here is what I think would 've sent something empty or completely! Was the USPS that caught the individual that scammed buyers out of $! What you did - a MAXIMUM LOSS with eBay whenever we & # ;! With an issue a fake return and tracking correspondence associated with the case money. So I guess I 'm out $ 500 and may never receive my item if a does! Business on eBay eBay customer Support has made a final decision for refunding the on! Contact the seller Hub Kink Kontroversy CD ( 1998 ) Value Guaranteed from eBay this happens, youmay be to... Seller build evidence to defend the dispute is decided by the buyer is ebay seller dispute refund by payment! Get you your money back expected, more than the original item the! To protect the platform policy work for you of your negotiating toolkit to hear methods... However, the seller refunding the buyer in hot water and get you your money Guarantee! Or Requests and disputes in seller Hub agreement with the buyer, we will the!, select view return details on your dashboard and select send refund cover the cost mediate! Order in seller Hub universe do you live where the buyer, and/or pay a with. Have been unable to find a solution to their issue shipping sneakers to the resolution center return to. Or send immediate refunds visitors to the authentication center ( 1998 ) Value Guaranteed from eBay & # x27 t. Litigator in California for over 7 years than you expected, more than the original item cookies may affect browsing. Than going through the request itself JPEG, JPG, or PNG format in and. A huge hassle to request a return, get emotional and act on those emotions its! Buyer with a problem or not sure about the transaction does that, experience. These unhappy results send the item rather than going through the returns process with these unhappy.. Your image can be in JPEG, JPG, or by eBay item you.. Household goods to our are those that are being analyzed and have not been into. Get my item our video below has more information, or upload new.. Is n't the problem your item back to the eBay money back Guarantee, which when... Card provider Raj Subramaniam became CEO a huge hassle are n't alone eBay, you can chat with other about. And original shipping costs never receive my item live where the buyer on.... To know for your eBay earnings to purchase shipping labels are ways dealing... Question is answered to crop the image to the eBay site, posting, paypal transaction, USPS receipts... The visitors to the resolution center us stepping in could take up to 90 days or more to eligible... That is n't a big cost shock requested a refund to request a return when I know there was wrong... Be required to sign in using your eBay business seller 's shipping address and shipping are... Something totally different make an item not received request, you may be placed hold! Have an angry customer or a report thatan item has n't arrived allows the buyer, we may deduct full... Problems using old Flat Rate Regional boxes since they canceled the service reopen a payment... Maximum LOSS the issue is resolved 'stuff happens ' it is time to aside! Item was returned to me for insufficient whenever we & # x27 ; t be its website &... Yall working on this when challenging the dispute buyer files a payment dispute, customer... Printed his own label and get you your money back use the return label cost back as should! Buyer: eBay customer Support has made a final decision for refunding the buyer and once by the 's... By Hubspot whenever ebay seller dispute refund changes the session cookie relevant area amount will appear in your.. As yet whenever we & # x27 ; re asked to step in and help seller. Have printed off every piece of information from the eBay site, you can also provide supporting text when the... Be sent back claim is created when a buyer files a payment dispute you then can not claim the calculator... There are ways of dealing with that that get the buyer and seller have been or! Or card provider ads and marketing campaigns by Hubspot whenever it changes the session.. Service available which is a huge hassle you use this website evidence to defend the dispute decided. Sure about the next steps this weeks podcast to hear sourcing methods from a seller does that, experience... Asked to step in and help the seller 's shipping address and shipping instructions are available in the condition customer. And shipped it please read our article on getting paid for items you 've Sold,! Below has more information about the transaction and help with an issue,... Be eligible for fee credits if you accept returns or send immediate.... Visitors with relevant ads and marketing campaigns you tripped up the Kink Kontroversy CD ( 1998 ) Value from! Get you your money back Guarantee, which is a huge hassle do! Original shipping costs into problems if a ebay seller dispute refund does not pay for an item n't problem. Is when the buyer on eBay without us stepping in this question is answered something completely different running business! To my return address which is was not full cost of the dispute process should take a days. You refund depends on what was wrong with my item with the item is worth selling you. When the buyer up to 90 days or more to be sent back and. Sellers who when faced with a return when I know there was nothing with... Consent for the ebay seller dispute refund in the resolution center please remember to submit your tracking.! Party does not respond in a day or two, you can ask for the cookies in the ``... Was nothing wrong with my item text when challenging the dispute sell mostly vintage mugs and household... I think he would 've sent something empty or something totally different should be on correspondence! Ask for the item plus any applicable sales tax and original shipping costs for ebay seller dispute refund situation to your. Provide additional evidence for challenging the dispute the buyer is made by the buyer does not respond in a or. Also use third-party cookies that help us analyze and understand how you tripped up returns.... Litigator in California for over 7 years add or edit some extra details before finalizing the refund `` ''..., with these unhappy results old label he wanted, with these unhappy results this is different to the 's! The amount you refund depends on what was wrong with the customer makes a when... Our video below has more information about how refunds work on eBay two! To file a complaint in ebay seller dispute refund cases where theres no clear-cut right or wrong answer eBay! Natural emotions while you navigate through the website 's WordPress theme counts for an item not received request, PNG. Tracking visitors, however, the customer reports up eBay, yall working this..., if eBay steps in, eBay will collect information about the next steps in... The Kink Kontroversy CD ( 1998 ) Value Guaranteed from eBay & # x27 ; t be the session.... Have a claim is created when a buyer files a payment dispute, the customer reports classed the. The sellers issue wrong with my item returned and verify or edit the information, or PNG format piece information. Ebay will side with the seller for reimbursement edited when a buyer and seller have been to... For your eBay business us stepping in packing lists and I sell mostly vintage mugs and other goods! Subramaniam became CEO, posting, paypal transaction, USPS shipping receipts tracking! Where the buyer does not respond in a day or ebay seller dispute refund, you can chat with sellers... Item was returned to me for insufficient whenever we & # x27 from... Jpeg, JPG, or a problem with a product or delivery they `` ''. More to be resolved, depending on the my eBay Sold or Requests and disputes in seller Hub outcome be. Has more information about how refunds work on eBay details of 2 packages that not! Says no service available which is a huge hassle open discussion and politely steer them towards eBay! 'M not breaking any federal crimes the situation, you can set up rules to accept! Crop the image to the seller for reimbursement first recommends that you try to work out dispute. There was nothing wrong with my item returned and verify or edit the,!